Frequently Asked Questions

Everything you need to know about our luxury writing instruments.

What is the typical shipping timeframe for Ellington Pens?

Orders are processed within 1-2 business days. Standard shipping within the continental US typically takes 3-5 business days, while international shipping may take 7-14 business days.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your pen, you can return it in its original packaging for a full refund or exchange.

Do Ellington Pens come with a warranty?

Yes, every Ellington Pen is backed by a limited lifetime warranty against mechanical failure and manufacturing defects to ensure your writing experience remains flawless.

Are ink refills included, and which types are compatible?

All our pens arrive with a pre-installed ink cartridge. Our fountain pens are compatible with standard international cartridges and converters, while our ballpoints use standard G2 refills.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Can I track my order once it has been placed?

Absolutely. Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.